Refund & Return Policy

When Ordering

All orders are to be paid in full when the order is placed either by phone or in person at the bakery.  All online orders for In-Store pickup are paid in advance in full online when order is placed on www.mattiesdd.com.  This includes online shippers and delivery.

Refund/Exchange Policy

Refunds are not provided for any reason.  We take pride in our desserts and want to give you the best product for your special occasion. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up) of your concern and return your dessert to us. We will give you credit for the amount returned for use toward a future purchase.  All refunds will be provided as a credit to the credit card used or an in-store within five (7) business days upon receipt of the returned merchandise.  If you received a shipped or delivered there is no need to return your order.

Order Cancellation Policy

Mattie’s Delectable Desserts understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email (brenda@mattiesdd.com) prior to 2:00 pm, 3 business days before your event.  All changes must be handled directly with a representative of Mattie’s Delectable Desserts and confirmed.  Mattie’s Delectable Desserts reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows:  25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Mattie’s Delectable Desserts discretion, to change or otherwise offer any other options to the customer.  Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded.  Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Mattie’s Delectable Desserts and stored until further notice from customer.  Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.

Out of Stock Policy

Our stock fluctuates throughout the day with sales demand and stock that we receive from vendors.  If an item you ordered is out of stock, we will first try to contact the customer either by phone or via email.  We will give you other comparable choices to choose from.

What personal information does Mattie’s Delectable Desserts collect?

Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Mattie’s Delectable Desserts may collect certain personal information from customers, business partners, employees and candidates for employment. Mattie’s Delectable Desserts does not collect personal information when you visit our web sites unless you choose to provide such personal information.  No credit card information is stored on Mattie’s Delectable Desserts website.  Credit card information that is given by phone is destroyed immediately after approval and processing.

Children Under 13

We have no way of distinguishing the age of individuals who access our Website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

Changes to this Statement

Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Mattie’s Delectable Desserts encourages you to periodically review this policy to be informed of how we collect, use and protect your information.